Step 1: Initial Request
Open your support ticket by writing an email with as much details as possible to firstname.lastname@example.org
Make sure to include the problem on the title, and your contact information in the email body, as well as, screenshots and software involved.
Step 2: Support team check
Our support team will verify your request and assign it to a specialist in the field of your request.
Step 3: Call from support
You will receive a call from our support team and establish the next steps. Weather its a visit or instructions and steps to take action on your request.
Step 4: Resolve or escalate
Your support request should be solved, but if necessary, we will bring in a senior consultant or an additional specialist to help with the request and solve the issue at hand.
Emergency! For an urgent matter, please contact us
We will be happy to assist you and your team.
Support Phone : +1.787-305-2155
Abner Ramirez: +1-787-354-3733
Xavier Rosa: +1-787-224-4683
José Resto: +1-787-370-6660